Morasol Hoteles

Health and hygiene protocols

Morasol Hoteles

Protocols in our facilities

  • All facilities are disinfected daily
  • You will find certified hand sanitiser dispensers throughout our establishments; their use is compulsory
  • Protective screens in customer service areas
  • The lifts can only be used by one person at a time or at most by 2 people who share the same room
  • Room keys will be disinfected before handing them over
  • Rugs have been removed from all rooms
  • Towels and bed linen are washed at high temperature
  • TV remote control and telephone are sterilised daily in all rooms
  • Vent filters are cleaned regularly
  • Access to rooms from the car park will remain closed to guarantee health and safety measures
Morasol Hoteles

Protocols for Pools / Beaches

  • Disinfect hammocks after every use
  • Designate a staff member to manage the hammocks
Morasol Hoteles

Protocols for guests

  • They will find hand sanitiser in the common areas
  • Insofar as possible, payments should be done by credit card
  • POS systems will be disinfected regularly
  • Only clients with advance booking will be attended
  • Guest’s shoes and luggage will be disinfected at the hotel entrance

You must present a certificate to this establishment to show that you have tested negative for active COVID-19 infection. More information here.

Morasol Hoteles

Protocols for our employees

  • All members of staff know the new health and safety measures
  • Our staff will wear gloves and masks at all times when performing tasks or service in direct contact with you.
  • The staff will have their temperature taken daily
  • Staff uniforms are washed and disinfected daily
  • Co-workers must stay at least 1.5 metres apart
  • Daily control of the state of health of all employees
  • Reception staff will disinfect the counter every time they finish attending a client
Morasol Hoteles

Catering protocols

  • We will leave an empty table between diners to guarantee the safety distance
  • The number of people will be controlled to avoid overcrowding
  • Menus will be removed from dining area

Note: Morasol Atlántico does not have lifts.